Overview

Emojo counts the success of its clients as its own. The company prides itself in giving its customers excellent support resources, rapid response times, and quick resolutions to any issues that may arise.

The online ’Support Centre’ is open to all customers and includes dedicated client forums, a repository of manuals and guides, feature requests post, discussion areas and the latest patch releases to download. In addition, there a number of different support ’packages’ that allow customers to contact Emojo directly for assistance.

Benefits

• Rapid response to issues
• Expert support from the developers of the solution
• Access to the extended family of Affino users
• Direct and cost-effective support
• Support resources available around the clock

Key Components

• Affino Bronze Support Service - Office hours, best endeavour Affino: Help Forum support available for free to all Affino users / owners
• Affino Silver Support Service - Paid for support with 4 hour turnaround on queries (response, not necessarily resolution), office hours, 3 named client contacts, 10 issues responded to per month, dedicated Forum
• Affino Gold Support Service - Paid for support with 1 hour turnaround on queries (response, not necessarily resolution), office hours, 5 named client contacts, 50 issues responded to per month, dedicated Forum
• Affino Platinum Support Service - Paid for, custom tailored support package with unique terms based on your specific requirement, can include 24/7 hours of coverage and unlimited issues, dedicated resources and personnel